To support the EOS ecosystem upgrade, we will be handling the EOS-collateralized fiat-earning service accordingly. Relevant users are advised to take note of the following and take prompt action to avoid unnecessary losses:

1. Settlement Deadline and Forced Liquidation for EOS-Collateralized Loans
All users who borrowed fiat currency by staking EOS must settle their active loan orders (repay and redeem EOS) before 3:00 UTC on May 26, 2025. If settlement is not completed by the deadline, the system will enforce liquidation in accordance with the terms of service. Any losses incurred as a result will be borne solely by the users.

Note: If users choose to repay early and incur additional costs due to interest differences, a compensation request may be submitted. Please submit your claim via the fiat-earning appeal system within 3 work days after repayment. We will review and process it accordingly.

For detailed migration announcement, please refer to:
Gate.com Supports EOS (EOS) Migration to Vaulta (A)

2. Feedback and Customer Support Service
If you encounter any issues during the process (e.g. repayment anomalies, interest calculation disputes), please contact us through the following channels:

1. Submit a ticket: Ticket Entry
2. Customer support: 24-hour Customer Support Service Entry on the Official Website or APP
   Please be sure to complete the process before the deadline. Thank you for your understanding and cooperation!

Important Notes:
Once forced liquidation is executed, it cannot be reversed. Users are advised to repay loans proactively.
Compensation requests must meet eligibility requirements, claims based on false information will not be accepted.

Gate Team
May 20, 2025

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